سياسة الخصوصية

Privacy Policy

Last Updated: November 11, 2026

At Glozinshoos, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and share your information when you visit our website, place an order, or interact with our services.

Our online store is powered by Shopify.

1. Information We Collect

When you visit our website or make a purchase, we may collect the following information:

Personal Information

  • Full name

  • Email address

  • Phone number

  • Billing and shipping addresses

  • Order details and purchase history

  • Customer service communications

Payment Information

Payments are processed through secure third-party payment providers. Payment-related information is handled according to their security and privacy practices.

Automatically Collected Information

  • IP address

  • Device and browser information

  • Website activity and interactions

  • Cookies and similar technologies

  • Shopping cart activity

2. How We Use Your Information

We use personal information to:

  • Process and confirm orders.

  • Arrange shipping and delivery of physical products.

  • Provide order tracking information.

  • Handle returns, exchanges, and refunds.

  • Respond to customer enquiries.

  • Prevent fraud and unauthorized transactions.

  • Improve our website and customer experience.

  • Send promotional communications where permitted by law.

  • Comply with applicable legal obligations.

Where required by law, we process personal information on appropriate legal grounds, including performance of a contract, compliance with legal obligations, legitimate interests, and consent.

3. Sharing Your Information

We may share relevant personal information with trusted service providers when necessary to operate our business.

These may include:

  • Shopify, our e-commerce platform.

  • Payment processing providers.

  • Shipping and delivery companies.

  • Customer support providers.

  • Website analytics and marketing providers.

  • Professional advisers and legal authorities where required.

We do not sell customer contact information to third-party mailing lists.

Certain advertising and analytics activities may constitute sharing or targeted advertising under applicable privacy laws. Where required, we provide appropriate notice, consent choices, or opt-out mechanisms.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

  • Maintain shopping cart functionality.

  • Support secure checkout.

  • Remember preferences.

  • Analyze website performance.

  • Improve customer experience.

  • Support advertising and marketing where enabled.

Where required by applicable law, we request consent before using non-essential cookies.

You may also manage cookies through your browser settings and the privacy controls provided on our website.

5. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, and loss.

Our store uses Shopify and supported payment providers to facilitate secure online transactions.

However, no online transmission or storage system can guarantee absolute security.

6. Data Retention

We retain personal information only as long as reasonably necessary for the purposes described in this policy.

Retention periods depend on factors such as:

  • Order fulfillment and customer support requirements.

  • Accounting and tax obligations.

  • Legal compliance.

  • Fraud prevention.

  • Resolution of disputes.

When information is no longer required, we delete or anonymize it where appropriate and legally permitted.

7. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Request access to your personal information.

  • Correct inaccurate information.

  • Request deletion of eligible personal information.

  • Request restriction of certain processing.

  • Object to certain data processing.

  • Request a portable copy of your information.

  • Withdraw consent where processing relies on consent.

  • Opt out of certain targeted advertising or data sharing activities.

To exercise your rights, contact us at contact@glozenshoe.com.

We may need to verify your identity before responding to a request.

You may also have the right to submit a complaint to the relevant data protection authority.

8. Marketing Communications

With your consent or where otherwise legally permitted, we may send promotional emails about new products, special offers, and store updates.

You may unsubscribe at any time using the unsubscribe link in our marketing emails.

Unsubscribing from marketing messages does not prevent us from sending necessary transactional emails, such as order confirmations or shipping updates.

9. Third-Party Services and Links

Our website may contain links to third-party websites or services.

These websites operate independently and may have their own privacy policies.

We encourage you to review their policies before providing personal information.

10. International Data Transfers

Our service providers may process or store information in countries outside your country of residence.

Where international transfers are subject to data protection laws, we take appropriate steps to ensure that applicable transfer requirements and safeguards are respected.

11. Children's Privacy

Our services are not intended for children under the age of majority in their jurisdiction.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, services, or legal requirements.

Any updates will be published on this page with a revised last-updated date. Where legally required, we will provide additional notice.

13. Contact Information

If you have questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact:

Glozinshoos

Email: contact@glozenshoe.com

Website: Available through our online store.

Business address: [Insert verified legal business address before publishing]

We will respond to privacy-related enquiries in accordance with applicable law.