Shipping Policy

Last Updated: November 11, 2026

At Glozinshoos, we are committed to providing a reliable and convenient shopping experience. Please review our shipping policy for information about order processing, shipping times, tracking, and delivery.

1. Shipping Costs

We are pleased to offer FREE standard shipping on all eligible orders.

Available shipping destinations and any applicable charges will be displayed at checkout before payment.

2. Order Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

Business days exclude weekends and public holidays.

During busy periods, holidays, or promotional events, processing may take slightly longer.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details where available.

3. Estimated Delivery Times

Our estimated shipping transit time is:

7–15 business days after dispatch.

Total estimated delivery time includes:

• Order processing: 1–3 business days.

• Shipping transit: 7–15 business days.

Delivery estimates may vary depending on your location, carrier operations, customs processing, and other circumstances.

Any applicable delivery commitments and mandatory consumer rights remain unaffected.

4. Order Tracking

Once your order has shipped, we will send a shipping confirmation email containing your tracking number and tracking instructions where available.

Please allow up to 72 hours for tracking information to become active after dispatch.

If you experience difficulties tracking your package, please contact us at contact@glozenshoe.com.

5. Shipping Carriers

We work with shipping and logistics providers to deliver orders to our customers.

The shipping carrier may vary depending on the destination, package size, and available delivery services.

We may use an alternative carrier where appropriate, provided this does not adversely affect any agreed delivery terms or your statutory rights.

6. Shipping Delays

Although we aim to deliver orders within the estimated timeframe, delays may occasionally occur due to:

• Weather conditions.

• Customs inspections.

• Carrier disruptions.

• Public holidays.

• High seasonal shipping volumes.

• Other unforeseen logistical circumstances.

If your order is delayed, please contact our support team for assistance.

Nothing in this policy limits your statutory rights concerning late or undelivered orders.

7. Incorrect Shipping Information

Customers should provide accurate and complete shipping information at checkout.

If you notice an error in your shipping address, please contact us as soon as possible at contact@glozenshoe.com.

We will try to update the address before dispatch, but changes cannot always be guaranteed once an order has shipped.

Any additional shipping charges or delivery issues arising from incorrect information will be handled in accordance with applicable law.

8. Lost or Missing Packages

If your order has not arrived within 18 business days after receiving your shipping confirmation, please contact us with your order number.

We will investigate the shipment with the carrier.

If the package is confirmed lost or cannot be delivered, we will provide an appropriate replacement or refund in accordance with applicable consumer law.

9. Customs and Import Charges

International shipments may be subject to customs inspections, import duties, or local taxes.

Any additional charges payable by the customer will be disclosed where required by applicable law.

Customers will be informed of applicable delivery conditions before completing their purchase.

10. Damaged or Incorrect Deliveries

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible, preferably within 48 hours of delivery.

Include your order number and photographs where available.

We will review the issue and arrange an appropriate resolution according to our Returns & Refund Policy and applicable consumer protection law.

The recommended 48-hour notification period does not limit your statutory rights.

11. Order Cancellations

Cancellation requests should be submitted within 12 hours of purchase.

Once an order enters processing or shipping, cancellation before dispatch may no longer be possible.

This does not affect any applicable statutory withdrawal rights.

12. Contact Information

For shipping questions, delivery assistance, or tracking enquiries, please contact:

Glozinshoos

Email: contact@glozenshoe.com

Customer Support: Available via email

Website: Glozinshoos Online Store

We are committed to assisting you with any shipping or delivery concerns.