Returns & Refund Policy

At Glozinshoos, we want you to be completely satisfied with your purchase. This policy explains cancellations, returns, exchanges, and refunds for physical products purchased from our online store. Your statutory consumer rights remain unaffected.

Order Cancellations

Please contact us within 12 hours of purchase if you wish to request an order cancellation or modification.

After this period, your order may have entered processing, and we may be unable to stop shipment. This does not affect your statutory right to cancel an eligible online purchase after delivery.

Returns & Exchanges

We accept eligible return requests within 14 days of delivery.

To request a return:

• Contact us within 14 days of receiving your order.

• Return the item within the applicable return shipping period after notifying us.

• Handle the item with reasonable care and include its original packaging where reasonably possible.

• Provide your order number or proof of purchase.

You may inspect or try on an item as you would in a physical shop. Excessive handling that reduces the item's value may result in a lawful deduction from your refund.

To request a return or exchange, email contact@glozenshoe.com. Our team will provide instructions and the applicable return address.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible, preferably within 48 hours of delivery.

Please include photographs where available to help us assess the issue quickly.

Depending on the circumstances and applicable law, we will arrange an appropriate repair, replacement, price reduction, or refund.

The recommended 48-hour reporting period does not limit your statutory rights concerning faulty or incorrect goods.

Return Shipping

For change-of-mind returns, customers are generally responsible for return shipping costs where disclosed before purchase and permitted by law.

If your product arrives damaged, defective, or incorrect, Glozinshoos will cover the necessary return shipping costs where required by law.

Please contact us for return instructions before sending any item.

Refunds

Once your return has been received and assessed, we will notify you of its status.

For eligible statutory withdrawals, refunds will be made within the applicable legal period, generally no later than 14 days after we are informed of your cancellation. We may withhold reimbursement until the goods are returned or you provide evidence that you have sent them back.

Where required by law, the refund will also include the original standard delivery charge.

Approved refunds are issued to the original payment method unless otherwise agreed. After processing, please allow approximately 5–10 business days for the funds to appear in your account, depending on your payment provider.

Exceptions & Non-Refundable Cases

Certain restrictions may apply to:

• Products that are clearly personalised or made to order, where a statutory withdrawal exception applies.

• Items whose value has been reduced by handling beyond what is reasonably necessary for inspection.

• Change-of-mind requests submitted outside the applicable return period, unless additional legal rights apply.

An incorrect delivery address, an order still in transit, or a delay caused by customs or a shipping carrier does not automatically remove a customer's statutory rights.

Nothing in this policy excludes rights relating to defective products, non-delivery, or other protections available under applicable consumer law.

Lost Packages

If your package appears to be lost in transit, please contact our customer support team with your order number.

We will investigate the situation with the shipping carrier and arrange an appropriate replacement or refund in accordance with applicable law.

Contact Us

For returns, exchanges, or refund enquiries, please contact:

Glozinshoos

Email: contact@glozenshoe.com

Phone: +44 1992 467590

Address: Brampton Court, London, NW4, United Kingdom